Enterprise systems are a set of digital applications that help support organisational goals and initiatives by providing and encouraging a cross-functional, company-wide communication system. Implementing an enterprise software system in your business can help improve employee access to valuable consumer knowledge, prevent repetitive duplication of company data, and increase overall organisational productivity.
Owing to their relevance in the corporate sector and market availability, many successful companies are adopting this revolutionary management tool. The International Data Corporation stated that the worldwide enterprise application system market is expected to reach a value of $265.7 billion by 2024, with a five-year compound annual growth rate (C.A.G.R.) of 3.4%.
The Four Types of Enterprise Systems
- Enterprise Resource Planning (E.R.P.) Systems
Enterprise resource planning systems are integrated business management software systems that are able to efficiently collect, store, manage and interpret data and information from a wide variety of different business processes. These include financial management accounting, human resource allocation, manufacturing and distribution operations.
- Supply Chain Management (S.C.M.) Systems
Supply chain management or SCM systems are inter-organisational systems that can help a business execute supply chain transactions and operations, track inventory and manage supplier relationships more effectively and productively. The key objective of SCM systems is to enable businesses to efficiently track the flow of goods and services from suppliers to customers. Supply chain management systems can also automatically track when raw materials are required and send orders to suppliers autonomously.
- Customer Relationship Management (C.R.M.) Systems
Studies have shown that CRM systems can increase a business’s overall sales productivity by 34%. Customer relationship management software can help your business collect, record and display customer data and information in a more systematic, productive and methodical way. It can also further analyse these statistics to draw valuable insights which can help your business improve customer relationships and overall consumer engagement.
An excellent choice amongst the top CRM platforms in the market is Crust. The open-source CRM solution by Crust combines analytical tools, management systems, automation services and more under one platform.
- Knowledge Management Systems (K.M.S.)
Knowledge management systems can store and retrieve large amounts of knowledge to better perform organisational tasks. They can also be used to improve customer service drastically. 93% of customers are likely to make a repeated purchase with a company if they provide excellent customer service.
A knowledge management system can use its vast knowledge database to automatically answer customer queries in real-time. This will help improve your overall organisational productivity, as sales representatives can then use their time working on higher-level tasks instead of producing repetitive responses to customer challenges.
Corteza: the Perfect Building Block For Your Business’s Enterprise System
Corteza is Crust’s open-source application development and testing platform. Corteza can help you build personalised, customisable enterprise systems that are perfect for managing and automating your business’s processes. Try a demo to take advantage of the multitude of advantages of the different types of enterprise systems.