To start answering this question, what makes a good relationship with clients?
- Regular communication, listening to what your customers need and want
- They need to feel they can trust you, and that you will deliver the most best option for them
- Additionally, if something goes wrong, they can come back to you and know you will do everything you can to resolve things for them
Of course you need to have the right people with the right skills to deliver this. So, assuming that this part is right, they need the tools to help them ensure they can have the best possible relationship with the customer. Read more