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What Does An Inside Sales Agent Do?

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Sales are one of the most valuable assets for any organization. Sales can significantly impact a business’s success through business growth, customer loyalty, and client retention.

Studies show that over one trillion dollars are spent annually on sales forces. Maximizing sales opportunities and prospective leads is the number one thing that any business can do to increase its overall profit.

An inside sales agent is defined as a company representative responsible for sourcing new sales opportunities, contacting and communicating with prospective leads, and maximizing sales as a whole. Inside sales agents play a vital role during the sales cycle.

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Why Do Companies Use Digital Marketing?

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As modern consumers continue to spend more time online, it is only natural that businesses and organizations have to also establish a solid and recognizable online presence to better connect with their prospective audience.

Companies that still rely on traditional forms of advertising such as billboards, television advertisements, and cold calling may find themselves missing out on the wide variety of advantages of digital marketing strategies.

Businesses can effectively harness the power of digital marketing to better target and convert current and prospective leads. They can further take advantage of affordable and flexible tracking technology that can help refine a pre-existing marketing strategy. Read more

What Kind of Apps Can You Make with Low-Code?

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Low-code application development platforms have enabled businesses to create high functioning enterprise applications with minimal financial expenditure, as well as a faster development cycle than ever before.

In our constantly digitally evolving business environment, low-code application development software allows users to substitute time-consuming, repetitive traditional coding methods with more systematic automated coding techniques.

Gartner estimates that more than 65% of application development will be dependent on low-code application development technology by 2024. This is because low-code application development platforms have the power and agility to create a wide variety of different complex applications.

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Why is Time Tracking Important?

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Time tracking is considered one of the most vital aspects of maintaining organisational productivity, functionality, and employee workflow. Tracking time can allow your organisation to better track and analyse the time of employees and managers.

Efficiently tracking workplace time can lead to a multitude of different benefits such as increased profitability, reduced employee absenteeism and improving overall client relationships and satisfaction.

Studies have shown that nearly 90% of employees admit to squandering workday hours on non-organisational tasks. Therefore, time tracking tools and software can enable your business’s employees to hold themselves more accountable during their work hours.

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The Future of Work – New Perspectives on Disruption and Transformation

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Disruption and transformation are two sides of the same coin. While disruption is abrupt, slow, and chaotic, transformation is structured, measured, and impacts the coming decades. But when it comes to technology, the lines before disruption and transformation get blurred. What starts as disruption soon takes the form of transformation and eventually becomes a revolution. And that is what has been happening to the world for the past few decades.

Technology has exponentially increased the speed and rate of production that a business can operate at, leading to increased revenue generation and overall productivity. Studies have shown that companies that used automation technology in their operations were 31% more productive than their counterparts. Due to these sudden yet expected changes, the future of modern business looks is expected to change course frequently.

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What are Some Examples of Enterprise Software?

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ERP (enterprise resource planning) software is defined as a specific type of software that organisations can use to manage and automate their day to day business processes and tasks such as accounting, project management, and supply chain operations. ERP systems link critical business processes to create an effective and efficient flow of company data and information throughout an organisation.

Research has shown that implementing an enterprise resource planning software system can lead to an overall improvement of business processes for 95% of organisations that do so. The digital technology and infrastructure evolve, and the amount of data that companies are required to record, track and maintain increases exponentially. That is why enterprise resource planning systems are becoming more and more vital for operating and managing a business properly.

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How Can Case Management Software Help Reduce Costs?

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Cost-efficiency is a responsibility every manager struggles with. Delivering an outstanding service with limited resources is a challenge. Managers hence try to save as much and as often as they can. Thankfully, case management solutions don’t just aid in conflict resolution and employee retention but also help cut various expenses.

Case management has become an extremely vital aspect of managing a business today. It is a collaborative process that assists firms in planning, implementing, and coordinating of their options and resources.

Case management software consists of a variety of digital tools that can help your organisation effectively handle case management tasks. The global case management software market is expected to grow to $7587.54 million by 2025, with a compound annual growth rate (CAGR) of 12.2%. Read more

What Are The Six Core Tasks Of Case Management?

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Conflicts and concerns are part and parcel of every company. But how an organization handles cases of conflict determines its worth. To efficiently manage cases in the office, managers often take the help of case management solutions.

Case management is an integral and vital aspect of managing a business today. It helps managers deal with various complex tasks such as tracking employee concerns, handling customer complaints and screening candidates.

Case management not only increases employee productivity but improves the customers’ service experience, in turn setting your brand apart from others. As a study by Walker claims, customer experience overtakes product and price as the key brand differentiator at the end of 2020. Read more

What Makes a Good Case Manager?

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Case management is a collaborative process of planning, implementation, coordination and evaluation of options and services. Case management solutions traditionally assisted law firms, banks and healthcare providers. But today, case management has become an integral part of all major businesses that deal directly with end-consumers and intermediaries.

A case manager navigates each step of a process with respect to an individual client’s specific needs and requirements. They are responsible for negotiating legal and ethical agreements with organisations on a client’s behalf and maintaining their privacy and confidentiality. In the ever-dynamic business world where settlement is achieved through struggle, the need for case managers is ever-growing. In the US, the number of certified case managers has increased by over 50%.

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What does a CRM Manager do?

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In a world where customers rule the growth narrative of a business, every company needs a person who can understand, satisfy, placate and engage the clients efficiently. Understanding every client’s value and allocating adequate resources to each customer is also a crucial part of client management. This is why CRM Managers are indisputably becoming a crucial part of upper management business layers.

A CRM Manager is responsible for maintaining customers’ relationships with the organization. Their job is to ensure enhanced client satisfaction, conceptualizing customer retention campaigns, overseeing and assisting the marketing teams with lead management and setting feedback channels. They manage CRM platforms that have been found to boost conversion rates by as much as 300%. CRM Managers often use CRM solutions to carry out these subjective tasks and execute multiple strategies every day. Read more