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Why Customer Service Matters in the Healthcare Industry

Typically, customer service is a vital metric to be considered while establishing a sustainable brand presence in any industry. About 32% of loyal customers might abandon your brand after one bad experience. But this figure becomes even more volatile when it comes to the healthcare industry. While considering patient care, there are various hospitality factors that add up to the overall customer experience. Thus, healthcare professionals need to focus on strong customer relationship management to bolster their business and highlight their brand. Read more

How is Cloud Computing Used in Healthcare?

Rising at a CAGR of 5 % from 2019-23, the healthcare industry is certainly one of the most rapidly evolving sectors in the economy. Owing to the various drivers like the aging population, infrastructure investments, eruption of chronic diseases, etc., the demand, as well as supply of the healthcare sector, continues to grow. Over time, with digital disruption, the focus is shifting towards the IT healthcare industry. All these forces combine to give rise to the role of cloud computing in the healthcare industry. Read more