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What Does CRM do for a Company?

Customer Relationship Management or CRM is not merely a system but a strategy to effectively deal with your customers, analyze customer information through the customer life cycle, and find new prospective customers. Customer relationships are the key to an organization’s growth, and thereby it is essential to streamline the processes to elevate the sales, improvise the customer service, and in turn, drive the revenue of the company.

CRM software assists you to efficiently focus on every entity of your customer base on an individual level – be it customers, service users, or suppliers. It’s often a huge mistake to consider CRM just a sales tool. However, it is beyond sales and marketing and enhances every aspect of your company; right from HR, customer experience to supply-chain management.

Let’s have a look at what a CRM suite can do for a company:

  1. Help you find the right customer
  2. Optimize your marketing performance
  3. Build sustainable relationships and improves customer experience
  4. Provide comprehensive business insights
  5. Mitigate the cost of sales
  6. Improve productivity with automation

Read more

What do Chief Executives Think About Digital Transformation?

Digitization – the gleaming word appears to be a brilliant opportunity for most people, given the current circumstances. However, there’s a number of people who look upon it as an intimidating challenge to cope up with. Over the past few years, we’ve witnessed ground-breaking developments in the technology sector. Undoubtedly, they have had a strong impact on the cut-throat competition existing in the various business verticals. Be in healthcare or finance, businesses across the globe are acutely aware of the dire need of adopting digital transformation in today’s times. But things are not so black and white. Let’s understand this through an executive’s perspective. Read more

How Can IoT be Used in Manufacturing?

The moment you are reading this sentence, over 127 new devices connected to the internet. Such is the magnanimity of the technological world that creates opportunities for development in almost every sector. The Internet of Things is taking the world by storm and the benefits that follow own a multitude of aspects. Confining the discussion to the industrial manufacturing sector, we have seen tremendous growth in the past few years, and a bright future ahead smiles upon us. Read more

What are Team Collaboration Tools?

Apart from all the challenges that the pandemic has thrown upon us, one of the most daunting tasks is to manage all the working teams at an organization. Be it work from home or the regular workplace standard, it is common to find yourself amongst piles of sheets, people running around in search of documents, tasks waiting for approval, and a list of several other delayed activities. The pandemic introduced the idea of remote work, which seemed to make things even worse for many businesses that were not adept with digital transformation.

In such cases, all you can think of is a solution that eases workload, reduces the pressure, and makes everything streamlined. That’s where team collaboration tools take charge.

Team collaboration tools are tools that help people work efficiently together. Some examples of team collaboration tools are:

  • team messaging
  • video conferencing solutions
  • project management tools
  • online document editors with collaborative editing features
  • online whiteboards

Collaboration within teams is directly proportional to the performance outcomes one can expect. When one or more groups of people are working towards a common goal, a collaboration platform can be extremely useful in ensuring a productive outcome of the entire workforce’s efforts.

Why Choose Team Collaboration Tools?

Did you know that 83% of professionals choose technology to collaborate in professional spaces?

Modern workplaces are changing dynamically, and digital business transformation is the soul of this change. Professionals are choosing their working standards and drifting away from monotonous tasks that take unnecessary time and effort. They’re choosing a comfortable working environment to increase their productivity and maintain harmony within the teams. Open-source software solutions that can facilitate the working of teams from anywhere, anytime. So, like this businesses can satisfy their employees and boost their productivity.

Team collaboration does not necessarily mean management of tasks and deadlines only. While business process management software can do that, collaboration tools are specially designed for bringing employees together. More than 80% of businesses rely on social technologies to enhance business outcomes. For any kind of information sharing, inter-team or intra-team communication, meetings and discussions, everything can be made more smooth with the help of these collaboration tools.

More than just productivity, effective communication and collaboration have a direct impact on employee morale as well. Encouraging creative collaboration over all tasks and processes can significantly accelerate the pace of the company and deliver good results. Above all, these tools save time and resources, which is a good sign for any business.

Onboard Your Team with Crust

Paving the way for newer and better platforms for teams to collaborate and work in synergy, Crust has developed specific solutions for small and medium businesses as well as large enterprises. So, climb the ladder of productivity and success, and try Crust for your business today!

How Do You Measure Digital Transformation?

If you have recently decided to embrace the digital world and welcome digital at your organization, you only see the tip of the iceberg. From strategizing a digital transformation journey, to achieving one, 93% of the businesses give up! Only the remaining 7% are actually able to set up their digital strategy completely. While the numbers reveal the truth, they also highlight a missing piece from the puzzle of digital transformation strategies that determines the success or failure of the process.

The crux of the matter is not limited to the implementation, but the analysis of the implementation too. Let’s try to solve this maze by understanding how can you measure the success of your digital transformation initiatives. And so, ensure a smooth experience ahead. Read more

What is The Meaning of Digital Sovereignty?

With a radical shift towards the digital world, every organization and individual amongst us is witnessing a drastic change. The digital transformation is leading us towards being more and more absorbed in the digital world – a world that rules on the idea of connectivity and sharing of data and information. When we turn digital, we become inclusive of the entities and activities that generate data. But who owns this data? Does it have something to do only with the technologists or the authorities? Or is it every individual’s responsibility to hold accountability for their digital footprint?

This article will give you a more in-depth insight into the answers to such questions. Read more

What is Hospital Management Software?

The year 2020 has witnessed that the healthcare vertical is not immune to uncertainties posed by several factors. Thereby, proper and effective management is essential for all healthcare stakeholders. Hospitals are the backbone of the healthcare industry. They are occupied with a large volume of data that needs to be stored readily and kept secure. Often, it appears that some of the necessary data and medical reports are dispersed or are not available in times of emergency. This further creates havoc in the decision-making process and in some cases, can prove fatal too. For a sector rising at a CAGR of 5%, there is a requirement of advanced software with productive tools that will look after the efficient management of hospitals and other health institutions associated. Read more

Why Is There a Need for Smart Cities?

With the rise of urbanization and evolution, comes the concept of digital transformation. Technology has been a leading element for most transformational activities and ideas that take birth. Over the past few decades, we have witnessed technological advancements being the focal point of every infrastructural development, thus, making the existence of smart cities possible. Read more

What is a Digital Transformation Manager?

When you have finally decided to transform your business with the latest emerging technologies, the next question arises as to who would lead this project. Digital transformation can dynamically switch the way your business functions, but it only yields results if executed successfully.

In a fully-functional environment, implementing digital technologies and infrastructure requires strong brainstorming and requirements analysis. While your IT department or IT consultants might not understand your business, your internal teams might not have the technical expertise to do so. In a situation like this, you need someone who can not only understand the business requirements but also look for the right digital transformation consulting and find the best IT solutions for your organization. Read more

What Constitutes E-Government?

While digital transformation is disrupting every sector of the global economy, governance is no longer left out. Digital governments are taking over conventional institutions and practices that, making them easier for citizens. As smart cities begin to prevail, the concept of smart government has also found massive importance in the current scenario.

What is E-Government?

According to Wikipedia, e-government is the use of technological communications devices, such as computers and the internet to provide public services to citizens and other persons in a country or region. In Layman’s terms, it is the combination of technological infrastructure and services with the existing ones to accelerate the processes and services that are carried out within the government bodies. Read more