Posts

What is Finance Management Software?

In this smart, agile, and tech-savvy world, there’s hardly any sector left that hasn’t got the magic touch of technology. With every new day, we see one or the other field that has made significant advancement with the help of technology and its excellent tools.

Are the finances of your organization automated?

Has your organization taken a step ahead with modern technology or still wasting your time with pen and paper in wealth management?

If not, then perhaps your organization needs a helping hand for the efficient management of your finances and gaining customers’ trust. Let’s see how finance management software can be just the perfect solution for you. Read more

Why Customer Service Matters in the Healthcare Industry

Typically, customer service is a vital metric to be considered while establishing a sustainable brand presence in any industry. About 32% of loyal customers might abandon your brand after one bad experience. But this figure becomes even more volatile when it comes to the healthcare industry. While considering patient care, there are various hospitality factors that add up to the overall customer experience. Thus, healthcare professionals need to focus on strong customer relationship management to bolster their business and highlight their brand. Read more

How is Cloud Computing Used in Healthcare?

Rising at a CAGR of 5 % from 2019-23, the healthcare industry is certainly one of the most rapidly evolving sectors in the economy. Owing to the various drivers like the aging population, infrastructure investments, eruption of chronic diseases, etc., the demand, as well as supply of the healthcare sector, continues to grow. Over time, with digital disruption, the focus is shifting towards the IT healthcare industry. All these forces combine to give rise to the role of cloud computing in the healthcare industry. Read more

What Are Examples of Case Management?

If there’s something that unites healthcare, law firms, educators, and business professionals, it’s case management. Essentially, case managers are subject matter experts, navigators, and confidants who can deliver their expertise on a complex issue and unwind the tangle. Case management, in simple terms, is quite similar to a business problem-solving approach that requires various data inputs and analyses to derive certain conclusions or reach a point of resolution. Read more

Key Skills for the Successful Salesperson

We can all identify who’s doing well in the Sales Team. All we need to do is check out their results and activity in the CRM Suite. We can see the effort going in and what they result in.

A good part of their results will be because of said effort. Sales persons consistently do lots of things that result in closing deals. We will look at what these habits are later. Success in Sales is a reflection of two key things.

  1. Strength of the person’s hard skills
  2. Strength of the person’s soft skills.

Read more

What is a Customer-Focused Approach?

Digital transformation strategy is hard to get right.

“A customer-focused approach demands that your organisation orients its processes and services around what matters most to its clients. It should do so in a manner which generates the maximum medium to long-term growth for your business”

Note the absence of “short-term” in the above statement. That’s because a digital transformation strategy is an investment in your business. You can’t cheat at it and shouldn’t try. For instance, scanning a list of free CRMs is no substitute for thinking hard about your customer needs and evolvution. Nor is picking an open-source CRM off the shelf and just going to the trouble of setting it up.

Crust Technology has much experience providing services in this domain. A customer-focused approach means you must do some serious analysis of:

  1. The Market
  2. Technology and, of course,
  3. Your Customer Requirements.

Read more

How to implement CRM in a company

A CRM implementation must be a comprehensive, cross-department process involving:

  1. Buy-in from all major stakeholders
  2. Customer-focused approach to needs analysis
  3. Great definition of user stories
  4. Strong project management
  5. Appropriate choice of technology

Though the above list is a useful guide as to what order of priority you should follow, addressing this list in reverse order here helps clarify some of the rationale as to why.

Read more