Posts

What is the Full Meaning of CRM?

So “CRM” stands for Customer Relationship Management. However, the practice is that the term is vaguely defined, with many competing interpretations of what it should mean. Clearly, it’s about having a customer-focused approach, but what makes a great modern CRM, be that a free CRM or otherwise?

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Which of the Following Statements is True of Customer Relationship Management (CRM) Systems?

  • CRM is Expensive
  • Open-source CRM is all just old forks of SugarCRM
  • Open-source CRM doesn’t scale
  • A great CRM allows your organisation to concentrate on a customer-focused approach
  • An Open-Source Low-Code Development Platform gives your CRM more flexibility
  • The best free CRM uses standardised technology
  • A real open-source Salesforce alternative exists

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What is Sales Force Automation in CRM?

CRM is a broad domain. It touches every industry and there’s not such thing as a one-size-fits-all solution. Sure, you can get a CRM for free. But the big question is whether you can get it to do what you want.

Sales Force Automation specifically addresses the parts of the sales process your team needs to digitize in order to make the act of selling more efficient and more effective. Read more

Why Automate Your Business?

Automation promises great things, but knowing why you want to automate and not simply following the crowd is important.

The Corredor Automation Engine in Crust Low-Code Increases Productivity While Driving Down Costs.

It helps to think of automation in the context of an entire digital transformation strategy. However, you may also have more specific requirements. For example, your use case might be limited to:

  • IoT apps
  • Sales in CRM or other customer management system apps
  • Smart Schooling and ERP in Education
  • Open-Source Chat
  • Loan Management Software
  • Free Knowledge Base Software
  • Business Integration
  • Open-Source Case Management or Cloud Case Management
  • Fulfillment Management
  • Smart Cities or Citizen Development
  • Record Management Software

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What are the Most Important Sales Tracking Software Features?

The Low-Code Development market set to grow exponentially in the coming years. It might be tempting to think that any platform will enable you to build great sales tracking software, or more commonly known as a CRM. However, the arrival of Amazon Honeycode on the market proves, once again, that this is not the case.

Crust CRM Suite shows what can be done with a complete Low-Code Development platform. A customer relationship management system is complex to develop. For instance, even professional-grade, free CRM’s require expertise. To deliver advanced CRM tools requires a complete understanding of concepts such as:

  • Leads in CRM
  • Opportunities in CRM
  • Quotes in CRM
  • Case Management in CRM
  • Reporting in CRM
  • What is a BPMS in the context of CRM
  • And much more!

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Amazon Honeycode? A Feature-Poor Alternative to Crust Low-Code

You may heard that Amazon is dipping its toe in the No-Code/Low-Code market. It’s worth mentioning that it’s early days for Honeycode and the offering is still in beta. However, on the evidence so far, it’s aimed at very small businesses and limited use cases. This is definitely not Amazon aiming for the enterprise market.
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Crust is Spreading its Wings

Since we launched in March 2019, Crust CRM Suite has established itself as the de facto open-source alternative to Salesforce. Self-funded, profitable in our first year of trading and equipped with an order book delivering over a year’s worth of cash runway, Crust Technology is already on target to grow between 200% and 300% in its second year. Corteza, the community project founded when Crust contributed its entire code base to the Commons Conservancy in June 2019, has gone from strength to strength, garnering many thousands of users in its first year. Its goal to become “The Digital Work Platform for Humanity” is gaining momentum.

These are big statements and we count ourselves lucky, given the economic mayhem and misfortune that has afflicted so many to date in 2020. Keeping our commercial focus and development on track and on budget has been a tough but welcome challenge to date and our next steps will set the bar higher again. Read more

Key Skills for the Successful Salesperson

We can all identify who’s doing well in the Sales Team. All we need to do is check out their results and activity in the CRM Suite. We can see the effort going in and what they result in.

A good part of their results will be because of said effort. Sales persons consistently do lots of things that result in closing deals. We will look at what these habits are later. Success in Sales is a reflection of two key things.

  1. Strength of the person’s hard skills
  2. Strength of the person’s soft skills.

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What is a Case Management Workflow?

A Case Management Workflow is the logic, process or method your business uses for resolving issues. Issues can have many sources. For instance, they can be raised by customers, partners or internal staff.

Getting business logic right is difficult. So, with Crust Service Solution, we go out of our way to make it easier for you to to align your business logic across your organisation. This could be for improving your existing processes or for a complete digital transformation strategy.

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How Can I Make My Own App For Free?

As the leading, advanced open-source CRM Suite, Crust delivers a user experience and feature set over and above the likes of Salesforce and Microsoft Dynamics365. At the same time, as the premium Golang CRM, it delivers performance and reliability at scale. And via its Corteza community, it delivers free crm software with an unprecedented level of freedom and value. That’s because the Crust CRM Suite is powered by its own low-code platform.

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