Posts

European Commission Funding for Open-Source Federated Cloud Platform

Cork/Amsterdam
10 September 2020

Crust Technology, the leading open-source Low-Code Development platform and Salesforce alternative, is being funded by the European Commission’s Next Generation Internet initiative to deliver the Corteza platform as a federated cloud solution for record sharing. Crust, the founder and full-time maintainer of the Corteza Project, will enable the platform to share select components of data layer or entire data models, on a one-to-many or many-to-many basis. The new features will allow business data, but also open data sets created by public sector organisations and academia to be shared more easily.

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Crust Technology Announces “Crust Service Solution”

16 July 2019
Cork, Ireland

Crust, the most advanced open source CRM in the world and the No. 1 private cloud alternative to Salesforce, has announced the upcoming release of Crust Service Solution.

Crust Service Solution will deliver the following feature set:

  • Agent console with 360 degree view of any customer
  • Advanced Case Management with integrated omni-channel communications
  • Attachments Management
  • Products Module
  • Service Level Agreement (SLA) Tracking and Monitoring
  • Knowledge Base
  • Integrated Response Templates
  • Dashboards
  • Escalation Automation
  • Scripts Module
  • Self-service Portal
  • Integration with the Corteza Application Ecosystem
  • Skills module for intelligently and automatically assigning tasks to the most appropriate staff member
  • Complete integration with Crust CRM and Crust Messaging
  • Mobile ready

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