Posts

How Can Case Management Software Help Reduce Costs?

Cost-efficiency is a responsibility every manager struggles with. Delivering an outstanding service with limited resources is a challenge. Managers hence try to save as much and as often as they can. Thankfully, case management solutions don’t just aid in conflict resolution and employee retention but also help cut various expenses.

Case management has become an extremely vital aspect of managing a business today. It is a collaborative process that assists firms in planning, implementing, and coordinating of their options and resources.

Case management software consists of a variety of digital tools that can help your organisation effectively handle case management tasks. The global case management software market is expected to grow to $7587.54 million by 2025, with a compound annual growth rate (CAGR) of 12.2%. Read more

6 Low-Code Features That Make Creating Apps Fun

In today’s digital age, company-based software and apps are becoming an indispensable part of the business. And while the impact of having singular applications for business is growing, its cost is getting significantly reduced. Today, you don’t need employees with extensive programming language knowledge or months of training to create the software from scratch. That is the power of low-code.

A massively popular app-creation tool, low-code platforms are replacing traditional coding methods at a fast pace. Gartner predicts that more than 65% of app development will be done through low-code in 2024. Crust’s open-source low-code platform offers a smooth graphical interface. Users can create customized, task-oriented software easily with the help of low-code and faster than was ever possible with traditional coding. Read more

How do you Track IT Assets?

Digitization is changing our world, and our IT infrastructure is our most important asset. Did you know, most companies don’t track their IT assets properly? In fact, their bookkeeping IT assets records are not accurate. This lag in tracking the IT assets has an impact on tax reporting. Since the organizations are equipped with a multitude of assets, manual tracking of IT assets is not appropriate. This calls for software solutions to resolve and maintain perfect IT assets records.

Has your company been facing challenges with tracking of your IT assets? If, yes then you are in the right place to get the solution! Read more

Why is 2021 Going to be all About Cloud?

The world came to be a pause when the pandemic turned in. The rat-race among the global businesses came to a stop with negligible activities taking place. But cloud computing came to the rescue, and all the activities and transactions were back on track. Cloud Computing which played a key role in uplifting and managing the global economy, remote workplaces, and global supply chain in the lockdown period is going to play a more crucial role in the upcoming 2021 year as well. Majorly because the effects of the pandemic in 2020 are going to linger in 2021 as well and cloud would be the best option to improve scalability, business developments, cost efficiency, and employee productivity. Read more

Does your CRM comply with EU law?

On August 14th 2020, The Privacy Collective filed a class action lawsuit against Salesforce and Oracle in the UK and the Netherlands for the use of third party tracking technologies such as cookies, in breach of EU rules under the General Data Protection Regulation (2016/679) and the ePrivacy Directive (2002/58/EC). The cases (if successful) would be the largest class action cases ever in the UK and the Netherlands (expected to hit 10 Billion Euros in damages), to date and the first such class action cases under these laws.

The main basis for the claims stems from a judgment by the Court of Justice of the European Union (CJEU) in October 2019 often referred to as the Planet49 case (Case C-673/17) in which the Court clarified that the use of tracking technologies online is only lawful if opt-in consent has been obtained prior to the use of such technologies; which according to The Privacy Collective, is not the case in relation to Salesforce’s use of such technologies. Read more

European Commission Funding for Open-Source Federated Cloud Platform

Cork/Amsterdam
10 September 2020

Crust Technology, the leading open-source Low-Code Development platform and Salesforce alternative, is being funded by the European Commission’s Next Generation Internet initiative to deliver the Corteza platform as a federated cloud solution for record sharing. Crust, the founder and full-time maintainer of the Corteza Project, will enable the platform to share select components of data layer or entire data models, on a one-to-many or many-to-many basis. The new features will allow business data, but also open data sets created by public sector organisations and academia to be shared more easily.

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Crust Technology Announces “Crust Service Solution”

16 July 2019
Cork, Ireland

Crust, the most advanced open source CRM in the world and the No. 1 private cloud alternative to Salesforce, has announced the upcoming release of Crust Service Solution.

Crust Service Solution will deliver the following feature set:

  • Agent console with 360 degree view of any customer
  • Advanced Case Management with integrated omni-channel communications
  • Attachments Management
  • Products Module
  • Service Level Agreement (SLA) Tracking and Monitoring
  • Knowledge Base
  • Integrated Response Templates
  • Dashboards
  • Escalation Automation
  • Scripts Module
  • Self-service Portal
  • Integration with the Corteza Application Ecosystem
  • Skills module for intelligently and automatically assigning tasks to the most appropriate staff member
  • Complete integration with Crust CRM and Crust Messaging
  • Mobile ready

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