Posts

What Is the Best Open-Source Case Management Tool?

Case management is defined as the tracking, recording, coordination, and analysis of various services on behalf of a case in multiple sectors such as healthcare, law, social work, rehabilitation, employment, insurance, and more. However, manually keeping track of all this data and information can be time-consuming and lead to disastrous errors. 

Therefore, many businesses leverage the power of case management tools and software to track and store information in one centralized digital location automatically.  The global case management software industry is expected to reach a market value of $7,587.54 million by 2025, with a Compound Annual Growth Rate (CAGR) of 12.2%. Read more

What Is Case Management?

Case management is defined as the collaborative process of tracking, monitoring, analyzing, and evaluating case data, available services, and procedures related to a particular case. This could include a wide variety of settings such as healthcare, rehabilitation, nursing, law, and more.

Case management software can help businesses automate and streamline various aspects of the case management process. Studies show that the global case management software industry is expected to grow to a market value of $7,587.54 million by the year 2025 with a Compound Annual Growth Rate (C.A.G.R.) of 12.2%.

Read more

Hospital organisational structure

What Is The Organizational Structure Of A Hospital?

If the organizational structure of a hospital is not planned and coordinated, there can be disastrous and potentially life-threatening consequences. Therefore, hospitals need to have a clearly defined and precise organizational structure to ensure that no mistakes are made during the healthcare provision and administrative process.

Comprehensive and holistic organizational structures can help hospital employees understand their day-to-day responsibilities, facilitate decision-making, and revitalize employee performance and productivity.

Read more

healthcare risk management

What Are The Risk Management Tools Used in Healthcare?

62% of organisations have experienced a critical risk within the past three years. Risk management in modern organisations is an essential aspect of detecting, preventing, and addressing potential risks. Healthcare institutions should avoid potential risks, including security breaches of patient personal data, reducing possible medical errors, dealing with legal compliance-related concerns, and protecting organisational resources and assets.

With the introduction of digital systems and increased legal, regulatory restrictions, healthcare institutions must prioritise effective risk management. Implementing risk management tools in healthcare institutions can reduce medical patient risk and prevent potential financial and legal ramifications.  Read more

What is a changelog

What Is a Changelog?

A changelog is defined as a specific file that records, details, and describes an ordered list of each change made during an organizational project in chronological order.

A changelog usually includes a comprehensive list of updated features, added or removed from a project, along with the date that the change occurred. This includes new application software capabilities, bug fixes, and updates.

In our constantly changing business landscape, application users need to be made aware of changes or updates to the software or applications that they use daily. Therefore, changelogs should be understandable for both organizational, administrative employees, software developers, and application users.

Read more

How Can Case Management Software Help Reduce Costs?

Cost-efficiency is a responsibility every manager struggles with. Delivering an outstanding service with limited resources is a challenge. Managers hence try to save as much and as often as they can. Thankfully, case management solutions don’t just aid in conflict resolution and employee retention but also help cut various expenses.

Case management has become an extremely vital aspect of managing a business today. It is a collaborative process that assists firms in planning, implementing, and coordinating of their options and resources.

Case management software consists of a variety of digital tools that can help your organisation effectively handle case management tasks. The global case management software market is expected to grow to $7587.54 million by 2025, with a compound annual growth rate (CAGR) of 12.2%. Read more

What Are The Six Core Tasks Of Case Management?

Conflicts and concerns are part and parcel of every company. But how an organization handles cases of conflict determines its worth. To efficiently manage cases in the office, managers often take the help of case management solutions.

Case management is an integral and vital aspect of managing a business today. It helps managers deal with various complex tasks such as tracking employee concerns, handling customer complaints and screening candidates.

Case management not only increases employee productivity but improves the customers’ service experience, in turn setting your brand apart from others. As a study by Walker claims, customer experience overtakes product and price as the key brand differentiator at the end of 2020. Read more

What Makes a Good Case Manager?

Case management is a collaborative process of planning, implementation, coordination and evaluation of options and services. Case management solutions traditionally assisted law firms, banks and healthcare providers. But today, case management has become an integral part of all major businesses that deal directly with end-consumers and intermediaries.

A case manager navigates each step of a process with respect to an individual client’s specific needs and requirements. They are responsible for negotiating legal and ethical agreements with organisations on a client’s behalf and maintaining their privacy and confidentiality. In the ever-dynamic business world where settlement is achieved through struggle, the need for case managers is ever-growing. In the US, the number of certified case managers has increased by over 50%.

Read more

What are entitlements?

From law firms to banks to schools, every organisation is supported by clients, and their satisfaction should be of paramount importance for the managers. According to Microsoft, 56% of the customers have stopped doing business with a company because they had a poor customer service experience.

However, not every query or complaint is a valid one and scouring to meet unreasonable needs can lead to massive wastage of company resources. This is why more and more companies are adopting entitlement processes in customer relationship management regimes.

Entitlements are means of customer support that are carried through by communication channels like phone or email support. They are set up to help the agents decide if a client is eligible for customer support. Crust’s Service Solution allows you to create custom entitlements which provide your agents with a clear overview of active entitlements.

Read more

Why do you need a case management solution?

Gone are the days when case management solutions only served lawyers, doctors and bankers. Today, case management impacts all technology-based offices. Considered to be an indispensable branch of customer service, case management systems combine human tasks with electronic workflow. From incoming applications to grievance redressal, you need a case management solution for your business if you think customer satisfaction is a priority.

A case management software gives your company a unified location to save, track and retrieve all customer data. The database contains everything from billing information to case notes. With instant remedies and case dissolution becoming the hallmark of customer satisfaction, case management solutions give you an instant insight into individual client problems. The software enables agents to readily access product information and client queries, which in turn increases their productivity. Read more