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How Can Case Management Software Help Reduce Costs?

Cost-efficiency is a responsibility every manager struggles with. Delivering an outstanding service with limited resources is a challenge. Managers hence try to save as much and as often as they can. Thankfully, case management solutions don’t just aid in conflict resolution and employee retention but also help cut various expenses.

Case management has become an extremely vital aspect of managing a business today. It is a collaborative process that assists firms in planning, implementing, and coordinating of their options and resources.

Case management software consists of a variety of digital tools that can help your organisation effectively handle case management tasks. The global case management software market is expected to grow to $7587.54 million by 2025, with a compound annual growth rate (CAGR) of 12.2%. Read more

What Are The Six Core Tasks Of Case Management?

Conflicts and concerns are part and parcel of every company. But how an organization handles cases of conflict determines its worth. To efficiently manage cases in the office, managers often take the help of case management solutions.

Case management is an integral and vital aspect of managing a business today. It helps managers deal with various complex tasks such as tracking employee concerns, handling customer complaints and screening candidates.

Case management not only increases employee productivity but improves the customers’ service experience, in turn setting your brand apart from others. As a study by Walker claims, customer experience overtakes product and price as the key brand differentiator at the end of 2020. Read more

What Makes a Good Case Manager?

Case management is a collaborative process of planning, implementation, coordination and evaluation of options and services. Case management solutions traditionally assisted law firms, banks and healthcare providers. But today, case management has become an integral part of all major businesses that deal directly with end-consumers and intermediaries.

A case manager navigates each step of a process with respect to an individual client’s specific needs and requirements. They are responsible for negotiating legal and ethical agreements with organisations on a client’s behalf and maintaining their privacy and confidentiality. In the ever-dynamic business world where settlement is achieved through struggle, the need for case managers is ever-growing. In the US, the number of certified case managers has increased by over 50%.

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What are entitlements?

From law firms to banks to schools, every organisation is supported by clients, and their satisfaction should be of paramount importance for the managers. According to Microsoft, 56% of the customers have stopped doing business with a company because they had a poor customer service experience.

However, not every query or complaint is a valid one and scouring to meet unreasonable needs can lead to massive wastage of company resources. This is why more and more companies are adopting entitlement processes in customer relationship management regimes.

Entitlements are means of customer support that are carried through by communication channels like phone or email support. They are set up to help the agents decide if a client is eligible for customer support. Crust’s Service Solution allows you to create custom entitlements which provide your agents with a clear overview of active entitlements.

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Why do you need a case management solution?

Gone are the days when case management solutions only served lawyers, doctors and bankers. Today, case management impacts all technology-based offices. Considered to be an indispensable branch of customer service, case management systems combine human tasks with electronic workflow. From incoming applications to grievance redressal, you need a case management solution for your business if you think customer satisfaction is a priority.

A case management software gives your company a unified location to save, track and retrieve all customer data. The database contains everything from billing information to case notes. With instant remedies and case dissolution becoming the hallmark of customer satisfaction, case management solutions give you an instant insight into individual client problems. The software enables agents to readily access product information and client queries, which in turn increases their productivity. Read more

What Can You Build With Low-Code?

For businesses in the 21st century, low-code application development is a game-changer. Open-source low-code application development is an enhanced and improvised version of the then software development life cycle that results in instant output without the usual hustle of coding. Businesses can meet their deadlines by providing comprehensive graphical interfaces that have an effective and quick deployment of output. From keeping track of the personal details of the customer to tracking of attendance of the employees to getting a sharp insight into the data inputs, low-code gives all that it takes to run a business smoothly. Read more

What is a Collaborative Case Management?

Irrespective of the domain of your business, collaboration plays a key role. Owing to the new technology and diminishing gaps due to the internet, it’s importance has grown to great heights. Since the beginning of the 20th century, collaborative case management has revolutionized broadly in the fields of healthcare, social work, administration, and much more. As per the different context, there are different approaches to case management. The ultimate success lies in building an exemplary model as per the requirement of the clients and utilizing the resources to the best. Read more

What Are Examples of Case Management?

If there’s something that unites healthcare, law firms, educators, and business professionals, it’s case management. Essentially, case managers are subject matter experts, navigators, and confidants who can deliver their expertise on a complex issue and unwind the tangle. Case management, in simple terms, is quite similar to a business problem-solving approach that requires various data inputs and analyses to derive certain conclusions or reach a point of resolution. Read more

What is a Case Management Workflow?

A Case Management Workflow is the logic, process or method your business uses for resolving issues. Issues can have many sources. For instance, they can be raised by customers, partners or internal staff.

Getting business logic right is difficult. So, with Crust Service Solution, we go out of our way to make it easier for you to to align your business logic across your organisation. This could be for improving your existing processes or for a complete digital transformation strategy.

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