Posts

What is a Case Management Workflow?

A Case Management Workflow is the logic, process or method your business uses for resolving issues. Issues can have many sources. For instance, they can be raised by customers, partners or internal staff.

Getting business logic right is difficult. So, with Crust Service Cloud, we go out of our way to make it easier for you to to align your business logic across your organisation. This could be for improving your existing processes or for a complete digital transformation strategy.

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Why is Customer Relationship Management important?

The 3 main reasons why Customer Relationship Management (CRM) is important are:

  1. Up to date information
    Customer information is always up to date, and easily accessible to all authorised staff.
  2. Automation
    Automation enables the streamlining of complex customer interaction processes, which saves time and reduces errors.
  3. Insights
    Finally, it provides businesses with reporting tools. Understand your customers better and detect where you can improve the sales team.

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What is BPMS?

According to Wikipedia, “Business Process Management is a discipline in operations management in which people use various methods to discover, model, analyze, measure, improve, optimize and automate business processes.”

BPMS (Business Process Management Software or System) is a software platform for enabling BPM activities. Managing business processes is at the heart of your work, building a:

  • CRM Suite
  • applicative software
  • applications of IoT
  • tools for a digital transformation strategy

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How to set up an automated business

As the economic squeeze continues, many businesses will be asking how automation can help them and their staff become more productive, focus their efforts on relationship building and service existing customers more effectively. Read more

What is an open-source Low Code Platform?

It’s a cliché to say by now, but the world has entered stormy economic waters. Spending on information technology is due to decrease for the foreseeable future. Being less expensive than traditional development and often delivering better results, the growth of Low Code Platforms is about to accelerate even further. Crust offers the premium free and open-source Low Code Platform for building records-based management web applications.

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Cross-Application and Federated Automation with Crust Corredor

5 August 2019
Cork, Ireland

Crust Technology has announced the impending release of Crust Corredor, its new backend technology for cross-application and federated workflow automation.

The original philosophical intent behind Crust was for the platform to be a seamless three way marriage between identity, communication and business logicsays Niall McCarthy, CEO of Crust Technology.While Crust’s flexible and scalable micro-service architecture helps make it the ideal private cloud technological alternative to Salesforce’s centralised public cloud, Corredor delivers on our philosophical intent”.

What is Corredor?

Corredor is a trigger-based automation plugin designed specifically for the Crust platform. Corredor adds more safety, resilience, consistency and flexibility to the existing front-end javascript automation engine that ships with Crust CRM and Crust Compose by default. Extending your key CRM and Service Cloud workflows across your entire Crust deployment and beyond is about to become a reality.

Automations Across Crust CRM and Crust Compose Applications

Corredor will enable customers to build automations and CRM workflows across any Crust Compose-based component or namespace, reducing duplication of effort and maximising synergies between your Crust applications.

Federated Automation Across Instances of the Crust Platform

Via Crust API’s it will be possible to generate automation actions across different instances of the Crust platform, opening up a world of opportunity for efficient third party collaboration. With Corredor, your organisation can share native Crust data anonymously and securely, decouple critical records-based systems gradually and smoothly, or simply deploy multiple free-standing systems with tight data inter-relationships.

System and Messaging Triggers (Coming Soon!)

Corredor will soon extend to all parts of the core Crust platform, delivering automation capabilities for both the Crust System and Crust Messaging services, thereby ensuring the marriage of identity, communication and business logic is complete.

Version Control with Git Integration (Coming Soon!)

To help protect your organisation and deliver clear version control over your automations, HTTP support for Git-based repositories will be included with Corredor. The truly flexible enterprise needs to be able to examine, re-use, evolve and even roll back its business logic easily and safely. Combined with Crust Compose’s unlimited namespace feature, Corredor delivers the complete business logic automation solution.

In line with Crust Technology’s open source policy, all software code for Crust Corredor will be contributed to the Corteza project at https://www.cortezaproject.org where it will be freely available to users on a permanent basis.

Crust Corredor will be released in early September 2019. For Proof-of-Concept trials please contacts Crust at sales@crust.tech.