Crust Service Solution
Crust Service Solution is a customer service desk, built on the Crust Compose low-code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.
The open-source and self-hosted Salesforce Service Cloud alternative
Flexible
Crust Service Solution is highly flexible. You can easily adapt the Service Solution so that is matches your needs exactly
Fully featured
Service Solution has all the features you need to start providing the best service right away.
Secure
Crust is 100% open source and can self-hosted on any cloud, or behind your own firewall, allowing you to stay in full control over your sensitive business data and communications, intellectual property and customer privacy.
360-degree overview
Customer service agents are provided with 360-degree overviews on cases, accounts and contacts, enabling them to provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction.
Advanced service desk insights are given, including where time is spent and what the related costs are. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases.
Features
The main features of Crust Service Solution are:
- Case Management
- Account & Contact Management, including entitlements
- Product management, including entitlement templates for products
- Knowledge Base
- Process Automation
- Advanced role-based permissions
- Notifications
- Advanced reporting
- Record importing and exporting
- Mobile ready (responsive design)
- Enterprise messaging (via Crust Enterprise Messaging)
- Fully customisable, with a drag-and-drop page editor
- 100% open-source
