Crust Technology Announces “Crust Service Cloud”

16 July 2019
Cork, Ireland

Crust, the most advanced open source CRM in the world and the No. 1 private cloud alternative to Salesforce, has announced the upcoming release of Crust Service Cloud.

Crust Service Cloud will deliver the following feature set:

  • Agent console with 360 degree view of any customer
  • Advanced Case Management with integrated omni-channel communications
  • Attachments Management
  • Products Module
  • Service Level Agreement (SLA) Tracking and Monitoring
  • Knowledge Base
  • Integrated Response Templates
  • Dashboards
  • Escalation Automation
  • Scripts Module
  • Self-service Portal
  • Integration with the Corteza Application Ecosystem
  • Skills module for intelligently and automatically assigning tasks to the most appropriate staff member
  • Complete integration with Crust CRM and Crust Messaging
  • Mobile ready

Crust Service Cloud is an important step forward, underlining our strategic commitment to delivering the leading private cloud and open source Salesforce alternative”, says Niall McCarthy, CEO of Crust Technology. “It’s also about highlighting the flexibility and scalability of the Crust platform as a whole. No Service Cloud competitor can be molded as effectively or easily to your requirements, driving your results and productivity up while keeping your costs down”.





In line with Crust Technology’s open source policy, all Service Cloud software code will be contributed to the Corteza project, where it will be freely available to users on a permanent basis.

Crust Service Cloud will be released at the end of 2019. For Proof-of-Concept trials, please contact Crust at


About Crust Technology:
Crust Technology Ltd, headquartered in Ireland, is the driving force behind the open source Unified Work platform Crust, providing a flexible, self-hosted platform for your organisation to work and communicate internally while engaging with its customers, suppliers, partners and other third parties externally. Its integrated approach to identity, messaging and business logic delivers a simple-to-use yet extensible means for managing users and the applications they require every day, whether in the cloud, behind the firewall or a hybrid of the two. For more information, visit or follow @Crusttech on Twitter.

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