The Best Customer Service Experience is Built on Crust

Building a great customer service platform is no easy task. Mapping customer experience and user journeys is complex and ever-changing. Ensuring your technology keeps up requires a platform sufficiently flexible and extensible – but it can’t be a headache to maintain either. Unifying identity, customer records, communications and interactions, marketing requirements, processing queries and complaints and delivering varied customer engagement applications securely requires the right tools at your disposal.

As the world’s most advanced open source CRM and the No. 1 secure private cloud alternative to Salesforce, Crust delivers a unified approach to co-ordinating and simplifying the customer user experience for both your organisation and its customers. Read more

Why choose Crust and Corteza? Because Customer and User Trust are Sacred.

I’ve been asked a good number of times over the last few days why Crust Technology decided to donate all its software intellectual property to the Commons Conservancy Foundation and created Corteza “The Digital Work Platform for Humanity”. Why give away what many tech businesses consider to be the crown jewel in their commercial portfolio?

Read more

7 reasons why Crust CRM is Reshaping the Open Source CRM Landscape

Crust CRM, the open source Salesforce alternative, looks to market leaders such as Salesforce and Microsoft Dynamics when ensuring we build a competitive feature set. We also have an innovative approach of our own, centered on marrying identity, communication and business logic, which underpins our platform architecture and guarantees maximum flexibility and extensibility. Read more

CIB and Crust Technology announce partnership to create the LibreOffice Online “Corteza” distribution

Munich, Germany
20 June 2019

CIB and Crust Technology today announced a partnership to create the LibreOffice Online “Corteza” distribution, a free production grade release of the LibreOffice Online software. All software development will be carried out within The Document Foundation, the custodian of the LibreOffice project, while packages will also be made available via Corteza, the Digital Work Platform for Humanity and upstream distribution of Crust.

As one of the principal long-term contributors to LibreOffice, CIB were the obvious choice of partner for this projectsays Niall McCarthy, CEO of Crust Technology.We’re excited to play our part in building a top class LibreOffice Online integration for the completely free and independent Corteza project by helping with various user interface and user experience improvements within LibreOffice Online and by providing the necessary storage and identity infrastructure within Corteza”.

We’re very excited about this opportunity, with the vast functionality and potential oFreef LibreOffice Online being delivered in Cortezaremarks Thorsten Behrens, head of the LibreOffice team at CIB.software took its time, but this marriage of LibreOffice and Corteza certainly delivers on a bright future for private Digital Work platforms. We are proud to enable users to make use of Open Formats, giving them full control over their content and data”.

The LibreOffice Online “Corteza” distribution is targeted for release at the beginning of September 2019. At the same time a version for enterprises of “LibreOffice Online powered by CIB” will be made available for the commercial Crust platform.

Read more

Crust Technology donates Corteza, “The Digital Work Platform for Humanity”

20 June 2019
Amsterdam, Netherlands

Crust Technology (www.crust.tech) today announced that it is contributing all of its private cloud software infrastructure to the Commons Conservancy Foundation. The independent project will be named “Corteza” and marketed as “The Digital Work Platform for Humanity”.

A modern cloud architecture written predominantly in Golang and Vue.js, the Corteza platform delivers powerful CRM, Enterprise Messaging and a Low Code Development platform for building records-based management systems. These are tied together in Corteza One, a unique user interface and management console for integrating native and third party applications and handling identity.

Crust is delighted to launch Corteza, the Digital Work Platform for Humanity. Our sincerest thanks go the Commons Conservancy Foundation for welcoming us with open arms and to the new Corteza Board of Directorssays Niall McCarthy, CEO of Crust Technology Ltd.One of Corteza’s core ambitions is to be the 100% trustworthy work platform. Contributing our technology permanently to the public interest is the best manner in which to achieve this goal”.

Modern organisations depend on a lot of technology to deal with all their contacts and to efficiently organise their processes. Getting the right technology to support quickly evolving processes is core to the success of every business, not-for-profit and public body out there -and at the same time there certainly is no one size fits all.“, says Michiel Leenaars, Chair of The Commons Conservancy.So it is revolutionary that Corteza is contributing a strong open source information management offering with a comprehensive feature set out of the box, which any organisation can customise to exactly fit their needs. And on top of that, I’m excited about the fact that this allows organisations to have reliable and mature technology they can run on premises, which is a great boon for privacy“.

Read more

Crust CRM review by FinancesOnline

Crust CRM has been reviewed by the renowned website FinancesOnline.com, and received the “2019 Rising Star” and “2019 Premium Usability” awards. Reviews at FinancesOnline are created by a panel of skilled experts who manually create solid, detailed and trustworthy reviews, giving readers a useful overview of all key factors of each software. They test reviewed apps in a broad set of scenarios to reveal both places where it works best and where its disadvantages show up.

Read more

Crust Technology Releases “Crust”, the Unified Work Platform

March 12, 2019 – Crust Technology is delighted to release Crust, a 100% open source Unified Work platform. Self-hosted and deployed via standard Docker packages, the first release of Crust delivers:

  • Crust CRM – State-of-the-art Customer Relationship Management, based on the features and functionality of the Salesforce cloud service.
  • Crust Enterprise Messaging – Enterprise Messaging based on the features of and functionality of the Slack cloud service.
  • Crust Unify – A responsive workspace which allows your business to extend and manage third party web applications from within Crust, much like one can do in Microsoft Office365 or Google G Suite.

Within three months, the second release of Crust will contain:

  • Crust Compose – A Low Code Development platform for delivering advanced, records-based web applications at a fraction of the cost.
  • Crust Mobile – Crust for Android and iPhone devices.

Read more