Building a great customer service platform is no easy task. Mapping customer experience and user journeys is complex and ever-changing. Ensuring your technology keeps up requires a platform sufficiently flexible and extensible – but it can’t be a headache to maintain either. Unifying identity, customer records, communications and interactions, marketing requirements, processing queries and complaints and delivering varied customer engagement applications securely requires the right tools at your disposal.
As the world’s most advanced open source CRM and the No. 1 secure private cloud alternative to Salesforce, Crust delivers a unified approach to co-ordinating and simplifying the customer user experience for both your organisation and its customers. Read more