Crust Technology Announces “Crust Service Cloud”

16 July 2019
Cork, Ireland

Crust, the most advanced open source CRM in the world and the No. 1 private cloud alternative to Salesforce, has announced the upcoming release of Crust Service Cloud.

Crust Service Cloud will deliver the following feature set:

  • Agent console with 360 degree view of any customer
  • Advanced Case Management with integrated omni-channel communications
  • Attachments Management
  • Products Module
  • Service Level Agreement (SLA) Tracking and Monitoring
  • Knowledge Base
  • Integrated Response Templates
  • Dashboards
  • Escalation Automation
  • Scripts Module
  • Self-service Portal
  • Integration with the Corteza Application Ecosystem
  • Skills module for intelligently and automatically assigning tasks to the most appropriate staff member
  • Complete integration with Crust CRM and Crust Messaging
  • Mobile ready

Crust Service Cloud is an important step forward, underlining our strategic commitment to delivering the leading private cloud and open source Salesforce alternative”, says Niall McCarthy, CEO of Crust Technology. “It’s also about highlighting the flexibility and scalability of the Crust platform as a whole. No Service Cloud competitor can be molded as effectively or easily to your requirements, driving your results and productivity up while keeping your costs down”.

 

 

 

 

In line with Crust Technology’s open source policy, all Service Cloud software code will be contributed to the Corteza project, where it will be freely available to users on a permanent basis.

Crust Service Cloud will be released on August 28, 2019. For Proof-of-Concept trials, please contact Crust at sales@crust.tech.

 

About Crust Technology:
Crust Technology Ltd, headquartered in Ireland, is the driving force behind the open source Unified Work platform Crust, providing a flexible, self-hosted platform for your organisation to work and communicate internally while engaging with its customers, suppliers, partners and other third parties externally. Its integrated approach to identity, messaging and business logic delivers a simple-to-use yet extensible means for managing users and the applications they require every day, whether in the cloud, behind the firewall or a hybrid of the two. For more information, visit www.crust.tech or follow @Crusttech on Twitter.

Customer Identity and Access Management with Crust

With Crust CRM, customer engagement is secure and seamless. Of course, having an Identity and Access Management specialist investing in your business helps – Crust is part owned by DAASI International, Europe’s leading open source IAM consultancy. Balancing customer security with convenience is an important design goal in Crust which been expertly implemented by DAASI International and the Crust team.

Here are some of the key features for enterprises:

1. Identity Hub

Crust delivers a comprehensive single sign on and federated identity hub. From social logins (“Login with Google”, “Login with Facebook”) to SAML and Active Directory, Crust easily handles disparate identities from your customer, suppliers, partners and staff and unifies them for your use. On-prem or cloud identities are treated with equal care, allowing your business to engage any party with confidence

2. Easily re-use identities across new applications.

Businesses must evolve with increasing speed and efficiency to customer requirements. Crust Compose’s low code development environment allows you to spin up rich web applications quickly, securely re-using the customer identities stored on the platform.

3. Multi-Factor Authentication

Your Multi-Factor Authentication solution should deliver real choice and not be an imposition or carry heavy management overhead. Crust tightly integrates with the entire PrivacyIDEA suite of multi-factor authentication protocols. Your business can choose from a range of options including email and SMS one-time passwords, QR code scanning, certificates and hardware tokens.

4. Give the right people the right access to the right things.

Crust delivers granular access control to all resources on the platform. For example, rules can be implemented not just across Crust CRM modules, pages and fields, but also on Automations and Workflows. Crust Enterprise Messaging channels can be customized in detail with access controls and permissions governing those who can see channels, create channels, add channel controls such as pinning and bookmarking and much more. In Crust Compose, our low code development environment, almost every single feature that you create can be tailored with specific access rules should your security policy require it.

5. Sensitive Data

Crust enable sensitive data controls at the heart of its architecture. Done properly, this is not just for GDPR, but applies equally to financial regulation, HIPAA and other compliance legislation. Crust makes it easy and inexpensive to link someone permanently to their sensitive data across all platform applications.

Want to try it out yourself?

Visit the online demo.

High Trust “Customer Scale” Messaging with Crust

Every business needs an effective and secure messaging system. However, that system should also be able to scale to customer populations, bringing your automated processes, workflows and your team itself into a closer and richer collaboration with your customers than ever before.

Crust Enterprise Messaging is a self-hosted or private cloud enterprise messaging system with a comparable feature set to Slack corporate messaging. It provides a important communication layer for Crust CRM, but exists as a standalone offering too.

  • Employees
    Crust Enterprise Messaging enables your employees to collaborate more closely and more dynamically, improving productivity in all manner of use cases, right from staff on-boarding where new joiners can review the available history of a team in one place, to building “deal rooms” for critical business opportunities, or notification channels for important events.
  • Contractors
    Using our PrivacyIDEA integration allows Crust Enterprise Messaging to facilitate over twenty different multi-factor authentication protocols, from simple one time password mechanisms to a variety of token and certificate based solutions. Combined with granular identity and access management controls, Crust Enterprise Messaging scales securely to your contractor requirements
  • Partners
    Building productive partnerships is complex. Crust Enterprise Messaging helps simplify this task by allowing your organisation to deliver dynamic notification feeds, sales response forums, shared customer service rooms, access to archived history and much more. The partner relationship should be rewarding for both parties. Crust Enterprise Messaging helps you take it to new levels.
  • Suppliers
    Whether your organisation is in manufacturing or services. or is private, public sector or not-for-profit, its relationship with its suppliers always impacts the output. Use Crust Enterprise Messaging to unify your supply chain and improve co-ordination between suppliers. Centrally monitor for alerts and notifications, create discussion and negotiation channels or securely exchange sensitive documents and plans – all from within your own environment and all under your control.
  • Customers
    Uniquely integrated with Crust CRM, the leading private cloud Salesforce alternative, Crust Enterprise Messaging drives the strength of your customer relationships like never before. Creating one-to-one direct message channels with every single customer, team service channels for complex case management, private group discussions, read-only public notifications or advanced automation integrations are just some of the options from within a single user interface. Drive your organisation’s real-time communications to “Customer Scale” with Crust Enterprise Messaging.

Want to try it out yourself?

Visit the online demo.

The Best Customer Service Experience is Built on Crust

Building a great customer service platform is no easy task. Mapping customer experience and user journeys is complex and ever-changing. Ensuring your technology keeps up requires a platform sufficiently flexible and extensible – but it can’t be a headache to maintain either. Unifying identity, customer records, communications and interactions, marketing requirements, processing queries and complaints and delivering varied customer engagement applications securely requires the right tools at your disposal.

As the world’s most advanced open source CRM and the No. 1 secure private cloud alternative to Salesforce, Crust delivers a unified approach to co-ordinating and simplifying the customer user experience for both your organisation and its customers.

1. The platform approach is key.

Crust allows you to build detailed bespoke workflows and automations, add entire third party services, pull in feeds from disparate systems, split native services, create multiple sub-organisations, manage granular permissions and use your customers’ existing identities.

2. “Customer Scale”

Most businesses have far more customers than employees. Crust can extend to every single last one of them. Not just records, but communication, identities and their preferred services. Crust enables your organisation to tailor the customer service experience with unprecedented granularity and manageability.

3. Re-usable Business Logic

Crust’s re-usable business logic is a fantastic competitive advantage, allowing your business to refresh and re-iterate your customer service systems without having to re-invent the wheel each time. With Crust Compose’s low code approach, multiple variants of the same application can be easily delivered without increasing overhead or distinctly different customer service applications can be built with relationships easily established between them.

4. Extend with API’s

Everyone says they have them, but it doesn’t make great API’s any less important. The right interfaces make extending your Crust platform straightforward and effective from day one.

5. Ease of Navigation

Crust’s user interface’s are intuitive and have been crafted with a familiar look and feel. Navigating Crust couldn’t be easier, be it for single application deployments or for rich multi-channel customer engagement experiences. Make the experience your organisation delivers sharp and to-the-point or keep your customer engaged in your environment all day long.

6. Communication is a Pleasure.

Crust Messaging delivers a dynamic and familiar chat experience, allowing not just for one-on-one, but also team communication. External info feeds can be amalgamated into communication channels if required, as can video communications. Ultimately, customer service is about making sure the customer has everything they need at their fingertips. Crust allows you to weave the personal touch strategically into the fabric of your customer interactions.

7. Make the Most of your Data.

With a combination open data formats, open standards and great API’s, Crust allows you to interface with modern AI and machine learning to get the most from your data and drive the customer experience to new heights.

Try out Crust by visiting the demo page!

Why choose Crust and Corteza? Because Customer and User Trust are Sacred.

Why choose Crust and Corteza? Because Customer and User Trust are Sacred.

I’ve been asked a good number of times over the last few days why Crust Technology decided to donate all its software intellectual property to the Commons Conservancy Foundation and created Corteza “The Digital Work Platform for Humanity”. Why give away what many tech businesses consider to be the crown jewel in their commercial portfolio?

There were many elements to our decision, but the over-riding priority was the desire to satisfy the burgeoning market requirement for trustworthy technology platforms. In order to build and maintain a genuinely competitive, private cloud alternative to the likes of Salesforce and Dynamics, we need the heart of our platform to look and feel similar to digital work platforms such as Microsoft Office365, Google’s G Suite and Slack, while delivering an unparalleled level of customer control, privacy and flexibility. That’s no small undertaking. The Corteza project, with its complete openness, broad outreach programmes and ecosystem growth, will ensure our focus remains concentrated yet inclusive.

Our customers and our customers’ customers need to know that digital work platforms can be implemented in their best interests. It’s often where the entirety of an organisation’s document-based intellectual property, competitive information (e.g. meeting appointments) and sensitive discussions are stored. Knowing what happens with this data can be critical to business survival and growth.

Of course, it’s not just businesses that are affected. Entire countries are beginning to step back from the giant public cloud model. Sweden is one such example (https://joinup.ec.europa.eu/collection/open-source-observatory-osor/news/us-office-clouds-unsafe), but others are following. The movement towards digital data sovereignty and private digital work clouds is gaining pace. For democracy to flourish and governments to be strong we need to be certain that the law of the desired jurisdiction applies first and foremost.

At Crust Technology, our crown jewel is the trustworthiness of the framework within which Crust CRM, Crust Enterprise Messaging, Crust Compose and Crust Unify are delivered. By building exclusively on the Corteza platform, we deliver the most powerful form of escrow for our customers, guaranteeing permanent availability of the software code. By enthusiastically pursuing feature parity with market leaders, modern architectures and great UX, we drive Crust towards being the CRM and the secure service cloud platform of the future.

To join the Corteza project, please sign up to https://latest.cortezaproject.org (it’s fast and easy to sign up)

CIB and Crust Technology announce partnership to create the LibreOffice Online “Corteza” distribution

Munich, Germany
20 June 2019

CIB and Crust Technology today announced a partnership to create the LibreOffice Online “Corteza” distribution, a free production grade release of the LibreOffice Online software. All software development will be carried out within The Document Foundation, the custodian of the LibreOffice project, while packages will also be made available via Corteza, the Digital Work Platform for Humanity and upstream distribution of Crust.

As one of the principal long-term contributors to LibreOffice, CIB were the obvious choice of partner for this projectsays Niall McCarthy, CEO of Crust Technology.We’re excited to play our part in building a top class LibreOffice Online integration for the completely free and independent Corteza project by helping with various user interface and user experience improvements within LibreOffice Online and by providing the necessary storage and identity infrastructure within Corteza”.

We’re very excited about this opportunity, with the vast functionality and potential oFreef LibreOffice Online being delivered in Cortezaremarks Thorsten Behrens, head of the LibreOffice team at CIB.software took its time, but this marriage of LibreOffice and Corteza certainly delivers on a bright future for private Digital Work platforms. We are proud to enable users to make use of Open Formats, giving them full control over their content and data”.

The LibreOffice Online “Corteza” distribution is targeted for release at the beginning of September 2019. At the same time a version for enterprises of “LibreOffice Online powered by CIB” will be made available for the commercial Crust platform.

About Corteza:
Corteza is the Digital Work Platform for Humanity. The Corteza project builds a 100% open source, self-hosted cloud platform for growing your organisation’s productivity, enabling its relationships and protecting its work and the privacy of all those concerned. Corteza is developed entirely in the public domain, including its design considerations and processes. To download Corteza and for more information about the project, visit www.cortezaproject.org or follow @CortezaProject on Twitter.

About CIB:
CIB, the innovation leader for output and document management – with offices in Germany and Spain – is one of the largest contributors to LibreOffice development, with a global multilingual team with decades of hacking and consulting experience on the code base and the product. For more information, visit libreoffice.cib.de or follow @CIBsoftwareGmbH on Twitter.

About Crust Technology:
Crust Technology Ltd, headquartered in Ireland, is the driving force behind the open source Unified Work platform Crust, providing a flexible, self-hosted platform for your organisation to work and communicate internally while engaging with its customers, suppliers, partners and other third parties externally. Its integrated approach to identity, messaging and business logic delivers a simple-to-use yet extensible means for managing users and the applications they require every day, whether in the cloud, behind the firewall or a hybrid of the two. For more information, visit www.crust.tech or follow @Crusttech on Twitter.

Crust Technology donates Corteza, “The Digital Work Platform for Humanity”

20 June 2019
Amsterdam, Netherlands

Crust Technology (www.crust.tech) today announced that it is contributing all of its private cloud software infrastructure to the Commons Conservancy Foundation. The independent project will be named “Corteza” and marketed as “The Digital Work Platform for Humanity”.

A modern cloud architecture written predominantly in Golang and Vue.js, the Corteza platform delivers powerful CRM, Enterprise Messaging and a Low Code Development platform for building records-based management systems. These are tied together in Corteza One, a unique user interface and management console for integrating native and third party applications and handling identity.

Crust is delighted to launch Corteza, the Digital Work Platform for Humanity. Our sincerest thanks go the Commons Conservancy Foundation for welcoming us with open arms and to the new Corteza Board of Directorssays Niall McCarthy, CEO of Crust Technology Ltd.One of Corteza’s core ambitions is to be the 100% trustworthy work platform. Contributing our technology permanently to the public interest is the best manner in which to achieve this goal”.

Modern organisations depend on a lot of technology to deal with all their contacts and to efficiently organise their processes. Getting the right technology to support quickly evolving processes is core to the success of every business, not-for-profit and public body out there -and at the same time there certainly is no one size fits all.“, says Michiel Leenaars, Chair of The Commons Conservancy.So it is revolutionary that Corteza is contributing a strong open source information management offering with a comprehensive feature set out of the box, which any organisation can customise to exactly fit their needs. And on top of that, I’m excited about the fact that this allows organisations to have reliable and mature technology they can run on premises, which is a great boon for privacy“.

Fulfilling the promise to build a digital work platform for everyone is central to the mission of the Corteza project. “We have significant work ahead of us in order to make Corteza and its community fully diverse, inclusive, accessible and localized” says McCarthy, who will serve as Chair of the project for the next two years. “A first important step on the way to delivering this ambition has been to ensure that our initial Corteza Board of Directors consists of a majority of women, who are each already leaders in their own right. As time goes by, we will endeavour to diversify the board further and spread this inclusive philosophy throughout the community”.

Over the coming months, Corteza will also release of a series of initiatives which engage varying social and economic interests in the design of the platform, from commercial and public sector considerations through to humanitarian and ecological imperatives. The goal of these programmes is to encourage a vibrant community of policy, functional and technical contributors.

About Corteza:
Corteza is the Digital Work Platform for Humanity. The Corteza project builds a 100% open source, self-hosted cloud platform for growing your organisation’s productivity, enabling its relationships and protecting its work and the privacy of all those concerned. Corteza is developed entirely in the public domain, including its design considerations and processes. To download Corteza and for more information about the project, visit www.cortezaproject.org or follow @CortezaProject on Twitter.

About The Commons Conservancy:
The Commons Conservancy is an initiative to provide a lightweight organisational structure for open projects. Its mission is to strive towards a stable democratic and open global information society in which individuals can collectively scrutinise, reconfigure and improve upon any technology they depend on – unleashing and empowering human innovation at the widest possible scale, with the express intention to empower any individual to participate in all facets of social, cultural, economic and private life under conditions of his or her own choosing and with secure and reliable technology they can have full control over themselves. For more information, visit commonsconservancy.org.

About Crust Technology:
Crust Technology Ltd, headquartered in Ireland, is the driving force behind the open source Unified Work platform Crust, providing a flexible, self-hosted platform for your organisation to work and communicate internally while engaging with its customers, suppliers, partners and other third parties externally. Its integrated approach to identity, messaging and business logic delivers a simple-to-use yet extensible means for managing users and the applications they require every day, whether in the cloud, behind the firewall or a hybrid of the two. For more information, visit www.crust.tech or follow @Crusttech on Twitter.

Crust CRM review by FinancesOnline

Crust CRM has been reviewed by the renowned website FinancesOnline.com, and received the “2019 Rising Star” and “2019 Premium Usability” awards. Reviews at FinancesOnline are created by a panel of skilled experts who manually create solid, detailed and trustworthy reviews, giving readers a useful overview of all key factors of each software. They test reviewed apps in a broad set of scenarios to reveal both places where it works best and where its disadvantages show up.

From the review we would like to highlight the following:

What Problems Will Crust CRM Solve?

Improved Communications with Leads & Contacts

Huge opportunities need to be handled properly for them to become successful deals. Each communication and relevant information must be kept in one place. Crust CRM assists you in this regard by providing a channel for every account. This is where users can communicate with their contacts, access all the necessary information, and ensure the security of the exchanged data.

Full Customization Control

Sales managers and other power users have the ability to customize Crust CRM’s modules. They can even do so with ease since power and not complexity is written in the architecture of the solution. Administrators also have their jobs eased for them by the solution’s drag-and-drop mechanism, which hastens the building, modifying, and implementing processes.

Automation Cycles

For a company with numerous salespeople, it is important to have a fair distribution of leads. Crust CRM can resolve this issue, as sales managers and owners can configure it to assign leads automatically to each representative. Administrators only need to create the flow in the solution’s automation process builder and include rules for email notifications.

The complete Crust CRM review by FinancesOnline is available on their website, and please feel free to leave a user review too!

Crust Technology Releases “Crust”, the Unified Work Platform

March 12, 2019 – Crust Technology is delighted to release Crust, a 100% open source Unified Work platform. Self-hosted and deployed via standard Docker packages, the first release of Crust delivers:

  • Crust CRM – State-of-the-art Customer Relationship Management, based on the features and functionality of the Salesforce cloud service.
  • Crust Enterprise Messaging – Enterprise Messaging based on the features of and functionality of the Slack cloud service.
  • Crust Unify – A responsive workspace which allows your business to extend and manage third party web applications from within Crust, much like one can do in Microsoft Office365 or Google G Suite.

Within three months, the second release of Crust will contain:

  • Crust Compose – A Low Code Development platform for delivering advanced, records-based web applications at a fraction of the cost.
  • Crust Mobile – Crust for Android and iPhone devices.

Crust is all about delivering what businesses really need from self-hosted, open source productssays Niall McCarthy, CEO of Crust Technology. “Secure, comprehensive and user-centric, Crust embraces what is best about leaders in the traditional software and cloud markets and extends them with all the goodness that 100% open code and open standards can provide. The ‘Crust Experience’ will always improve and our focus is firmly set on becoming most adopted software globally in each category in which we compete”.

Crust increases user productivity and ease of access to all IT resources. Identity management is built by DAASI International, Europe’s leading Identity and Access Management consultancy and an investor in Crust Technology.

We are delighted to be a partner in such an ambitious projectsays Peter Gietz, CEO and Founder of DAASI International. “It is marvelous to see that our two companies share the same vision to provide organisations with an open and extensible tool for managing vital business processes”.

Screenshots:


Crust CRM


Crust Enterprise Messaging


Crust Unify

More information:

Enterprises and organisations interested in using Crust can check out www.crust.tech for more information and the online demo. For tailored solutions, contact sales@crust.tech.

IT service providers, Hosting and Cloud businesses that wish to add Crust to their product portfolio can become a partner by filling in the contact us form or contacting sales@crust.tech.

About Crust Technology:

Crust Technology Ltd, headquartered in Ireland, is the driving force behind the open source Unified Work platform Crust, providing a flexible, self-hosted platform for your organisation to work and communicate internally while engaging with its customers, suppliers, partners and other third parties externally. Its integrated approach to identity, messaging and business logic delivers a simple-to-use yet extensible means for managing users and the applications they require every day, whether in the cloud, behind the firewall or a hybrid of the two. For more information, visit www.crust.tech or follow @Crusttech on Twitter.

About DAASI International:

DAASI International is an expert in federated Identity and Access Management based on open source. Since its founding in 2000, the IT service provider from Tübingen, Germany deals with identity management, access control and directory service technologies for universities, public authorities and companies. In addition, DAASI International is actively involved in the field of Digital Humanities and participates in national and international research projects, including the digital research infrastructure DARIAH-DE. DAASI International’s range of services covers consulting, support, hosting, and software development.