What are entitlements?

From law firms to banks to schools, every organisation is supported by clients, and their satisfaction should be of paramount importance for the managers. According to Microsoft, 56% of the customers have stopped doing business with a company because they had a poor customer service experience.

However, not every query or complaint is a valid one and scouring to meet unreasonable needs can lead to massive wastage of company resources. This is why more and more companies are adopting entitlement processes in customer relationship management regimes.

Entitlements are means of customer support that are carried through by communication channels like phone or email support. They are set up to help the agents decide if a client is eligible for customer support. Crust’s Service Solution allows you to create custom entitlements which provide your agents with a clear overview of active entitlements.

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Why do you need a case management solution?

Gone are the days when case management solutions only served lawyers, doctors and bankers. Today, case management impacts all technology-based offices. Considered to be an indispensable branch of customer service, case management systems combine human tasks with electronic workflow. From incoming applications to grievance redressal, you need a case management solution for your business if you think customer satisfaction is a priority.

A case management software gives your company a unified location to save, track and retrieve all customer data. The database contains everything from billing information to case notes. With instant remedies and case dissolution becoming the hallmark of customer satisfaction, case management solutions give you an instant insight into individual client problems. The software enables agents to readily access product information and client queries, which in turn increases their productivity. Read more

What is a Collaborative Case Management?

Irrespective of the domain of your business, collaboration plays a key role. Owing to the new technology and diminishing gaps due to the internet, it’s importance has grown to great heights. Since the beginning of the 20th century, collaborative case management has revolutionized broadly in the fields of healthcare, social work, administration, and much more. As per the different context, there are different approaches to case management. The ultimate success lies in building an exemplary model as per the requirement of the clients and utilizing the resources to the best. Read more

Why is AI the Future of Financial Services?

Providing financial services is not an easy task. Especially with the current state of customer base, digital transformation, and fast-paced world, it is imperative to embrace the dynamic environment and change with time. That’s where Artificial Intelligence comes in and takes charge of every gigantic task while removing all roadblocks. In fact, analysts predict that AI will lead to more than $1 trillion in cost savings for businesses in financial services, by 2030. The figure represents 22% of banks’ current expense load and it’s a huge relief.

How is AI making all of this possible? Let’s have a look: Read more

What is Hospital Management Software?

The year 2020 has witnessed that the healthcare vertical is not immune to uncertainties posed by several factors. Thereby, proper and effective management is essential for all healthcare stakeholders. Hospitals are the backbone of the healthcare industry. They are occupied with a large volume of data that needs to be stored readily and kept secure. Often, it appears that some of the necessary data and medical reports are dispersed or are not available in times of emergency. This further creates havoc in the decision-making process and in some cases, can prove fatal too. For a sector rising at a CAGR of 5%, there is a requirement of advanced software with productive tools that will look after the efficient management of hospitals and other health institutions associated. Read more

Why Customer Service Matters in the Healthcare Industry

Typically, customer service is a vital metric to be considered while establishing a sustainable brand presence in any industry. About 32% of loyal customers might abandon your brand after one bad experience. But this figure becomes even more volatile when it comes to the healthcare industry. While considering patient care, there are various hospitality factors that add up to the overall customer experience. Thus, healthcare professionals need to focus on strong customer relationship management to bolster their business and highlight their brand. Read more

What Are Examples of Case Management?

If there’s something that unites healthcare, law firms, educators, and business professionals, it’s case management. Essentially, case managers are subject matter experts, navigators, and confidants who can deliver their expertise on a complex issue and unwind the tangle. Case management, in simple terms, is quite similar to a business problem-solving approach that requires various data inputs and analyses to derive certain conclusions or reach a point of resolution. Read more

Does Digital Transformation Work?

Yes, but only if the digital transformation strategy is realistic and adequately planned. A digital transformation is not just about an IT system upgrade or greenfield implementation.

Firstly, it involves examining all the data resources and processes in an organisation. So, it would help if you saw how these two categories interact. Secondly, you must define how the interactions can be optimised or even re-imagined. And thirdly, you need to determine how you can digitise the results. Read more

How much does it cost to create an app for my business?

The answer to this question, of course, depends on the approach taken. Possible approaches are:

  • Traditional in-house development
  • Outsourced development
  • Low-Code development (either in-house or outsourced)

Traditional in-house development and outsourced development is normally slow and expensive. However, Low-Code development is fast, and it saves money.

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What is Case Management?

Wikipedia defines Case Management as “…the co-ordination of services on behalf of an individual person who may be considered a case in different settings such as health care, nursing, rehabilitation, social work, disability insurance, employment and law.

A great case management solution give your organisation the tools to evolve and include these different settings. This should irrespective of your current context and IT posture. Read more