Cross-Application and Federated Automation with Crust Corredor

5 August 2019
Cork, Ireland

Crust Technology has announced the impending release of Crust Corredor, its new backend technology for cross-application and federated workflow automation.

The original philosophical intent behind Crust was for the platform to be a seamless three way marriage between identity, communication and business logicsays Niall McCarthy, CEO of Crust Technology.While Crust’s flexible and scalable micro-service architecture helps make it the ideal private cloud technological alternative to Salesforce’s centralised public cloud, Corredor delivers on our philosophical intent”.

What is Corredor?

Corredor is a trigger-based automation plugin designed specifically for the Crust platform. Corredor adds more safety, resilience, consistency and flexibility to the existing front-end javascript automation engine that ships with Crust CRM and Crust Compose by default. Extending your key CRM and Service Cloud workflows across your entire Crust deployment and beyond is about to become a reality.

Automations Across Crust CRM and Crust Compose Applications

Corredor will enable customers to build automations and CRM workflows across any Crust Compose-based component or namespace, reducing duplication of effort and maximising synergies between your Crust applications.

Federated Automation Across Instances of the Crust Platform

Via Crust API’s it will be possible to generate automation actions across different instances of the Crust platform, opening up a world of opportunity for efficient third party collaboration. With Corredor, your organisation can share native Crust data anonymously and securely, decouple critical records-based systems gradually and smoothly, or simply deploy multiple free-standing systems with tight data inter-relationships.

System and Messaging Triggers (Coming Soon!)

Corredor will soon extend to all parts of the core Crust platform, delivering automation capabilities for both the Crust System and Crust Messaging services, thereby ensuring the marriage of identity, communication and business logic is complete.

Version Control with Git Integration (Coming Soon!)

To help protect your organisation and deliver clear version control over your automations, HTTP support for Git-based repositories will be included with Corredor. The truly flexible enterprise needs to be able to examine, re-use, evolve and even roll back its business logic easily and safely. Combined with Crust Compose’s unlimited namespace feature, Corredor delivers the complete business logic automation solution.

In line with Crust Technology’s open source policy, all software code for Crust Corredor will be contributed to the Corteza project at https://www.cortezaproject.org where it will be freely available to users on a permanent basis.

Crust Corredor will be released in early September 2019. For Proof-of-Concept trials please contacts Crust at sales@crust.tech.

Crust Technology Announces “Crust Service Cloud”

16 July 2019
Cork, Ireland

Crust, the most advanced open source CRM in the world and the No. 1 private cloud alternative to Salesforce, has announced the upcoming release of Crust Service Cloud.

Crust Service Cloud will deliver the following feature set:

  • Agent console with 360 degree view of any customer
  • Advanced Case Management with integrated omni-channel communications
  • Attachments Management
  • Products Module
  • Service Level Agreement (SLA) Tracking and Monitoring
  • Knowledge Base
  • Integrated Response Templates
  • Dashboards
  • Escalation Automation
  • Scripts Module
  • Self-service Portal
  • Integration with the Corteza Application Ecosystem
  • Skills module for intelligently and automatically assigning tasks to the most appropriate staff member
  • Complete integration with Crust CRM and Crust Messaging
  • Mobile ready

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Crust Technology donates Corteza, “The Digital Work Platform for Humanity”

20 June 2019
Amsterdam, Netherlands

Crust Technology (www.crust.tech) today announced that it is contributing all of its private cloud software infrastructure to the Commons Conservancy Foundation. The independent project will be named “Corteza” and marketed as “The Digital Work Platform for Humanity”.

A modern cloud architecture written predominantly in Golang and Vue.js, the Corteza platform delivers powerful CRM, Enterprise Messaging and a Low Code Development platform for building records-based management systems. These are tied together in Corteza One, a unique user interface and management console for integrating native and third party applications and handling identity.

Crust is delighted to launch Corteza, the Digital Work Platform for Humanity. Our sincerest thanks go the Commons Conservancy Foundation for welcoming us with open arms and to the new Corteza Board of Directorssays Niall McCarthy, CEO of Crust Technology Ltd.One of Corteza’s core ambitions is to be the 100% trustworthy work platform. Contributing our technology permanently to the public interest is the best manner in which to achieve this goal”.

Modern organisations depend on a lot of technology to deal with all their contacts and to efficiently organise their processes. Getting the right technology to support quickly evolving processes is core to the success of every business, not-for-profit and public body out there -and at the same time there certainly is no one size fits all.“, says Michiel Leenaars, Chair of The Commons Conservancy.So it is revolutionary that Corteza is contributing a strong open source information management offering with a comprehensive feature set out of the box, which any organisation can customise to exactly fit their needs. And on top of that, I’m excited about the fact that this allows organisations to have reliable and mature technology they can run on premises, which is a great boon for privacy“.

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Crust Technology Releases “Crust”, the Unified Work Platform

March 12, 2019 – Crust Technology is delighted to release Crust, a 100% open source Unified Work platform. Self-hosted and deployed via standard Docker packages, the first release of Crust delivers:

  • Crust CRM – State-of-the-art Customer Relationship Management, based on the features and functionality of the Salesforce cloud service.
  • Crust Enterprise Messaging – Enterprise Messaging based on the features of and functionality of the Slack cloud service.
  • Crust Unify – A responsive workspace which allows your business to extend and manage third party web applications from within Crust, much like one can do in Microsoft Office365 or Google G Suite.

Within three months, the second release of Crust will contain:

  • Crust Compose – A Low Code Development platform for delivering advanced, records-based web applications at a fraction of the cost.
  • Crust Mobile – Crust for Android and iPhone devices.

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