The Ultimate Salesforce Alternative

How Many CRM Companies Are There?

A lot! Picking the best can be tough. It’s usually not just about market share, getting CRM for free or even open-source CRMs. Even if these are criteria to be considered for your company CRM, there are many other factors too. For example, are you looking for:

  • A means to deploy your Digital Transformation Strategy
  • CRM for Marketing and Customer Tracking Software
  • Free CRM for Non-Profits
  • CRM for Insurance Agents
  • Salesman Tracking Software
  • CRM for Email
  • Call Center CRM
  • CRM for Education and Smart Schooling Solutions
  • Wholesale CRM
  • CRM in Manufacturing Contexts
  • Loan Management Software
  • Citizen Development Software
  • Free Case Management Software

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What is a Case Management Workflow?

A Case Management Workflow is the logic, process or method your business uses for resolving issues. Issues can have many sources. For instance, they can be raised by customers, partners or internal staff.

Getting business logic right is difficult. So, with Crust Service Cloud, we go out of our way to make it easier for you to to align your business logic across your organisation. This could be for improving your existing processes or for a complete digital transformation strategy.

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How to set up an automated business

As the economic squeeze continues, many businesses will be asking how automation can help them and their staff become more productive, focus their efforts on relationship building and service existing customers more effectively. Read more

Crust 2019.12 brings new applications and features

11 December 2019
Cork, Ireland

Crust Technology is excited to announce a new release of Crust, the open-source Salesforce alternative. This is a major release of Crust which includes new applications, such as Crust Service Cloud, and a long list of new features and improvements.

What’s new in Crust 2019.12?

Crust Service Cloud home page

 

  • New Crust CRM features:
    • Optimized CRM pages layouts
    • Improved quotes layouts
    • Updated automation scripts, so that they work with the new Crust Corredor

Optimized CRM layout

 

  • New Crust Compose (low-code platform) features:
    • Record import and exporting
    • Improved module builder, with a 2 step process helping to create pages for a new module
    • Improved layout in the page builder
    • Improved calendars that now supports multiple event feed sources, colour coding, and filtering
    • Improved reporting with new charts and chart options
    • New options for automation scripts, including:
      • New settings (including “run in the browser or Corredor”, “run asynchronously”, “run with a timeout” etc)
      • New script tester
      • Easy selection of triggers
      • Scheduler
    • PDF previews
    • Namespace selector (allowing you to quickly go from one Compose application – a namespace – to another)

Improved module builder with checks if list and record pages have been created

 

 

New options in automation scripts

 

 

Namespace selector on the left, allowing you to move quickly from one namespace to another

 

  • New Crust Enterprise Messaging features:
    • New Messaging settings:
      • Enable or disable emojis
      • Enable or disable notifications
      • Notifications template
      • Enable or disable attachments
      • Enable or disable attachments upload from the gallery and/or camera
      • Set max file size for uploads
      • Set file type whitelist
    • PDF previews
    • Improved messaging and rich text input areas with tiptap

New messaging options

 

 

PDF preview and the improved input area

 

  • Other new features:
    • Redesigned admin area with:
      • Improved layout and menu
      • Change permission settings with a click
      • Searchable and filterable lists
      • Dashboard with the current status
    • Improved login page layout
    • MinIO integration for High-Performance Object Storage. This enables Crust to use standard storage backends (list Amazon S3), data-encryption etc.
    • YAML export of CRM and Service Cloud namespaces
    • New documentation site: https://docs.crust.tech

New admin area with dashboard

Bug-fixes

Over 100 issues have been solved since the last release, including enhancements and bug-fixes. The detailed list is available in the repository on Github.

Corteza Project

In June 2019, Crust Technology contributed all of its software intellectual property to the Commons Conservancy, an independent open-source foundation. In doing so, we created Corteza, “The Digital Work Platform for Humanity”. Corteza has been featured on sites like opensource.com, and the Corteza Community recently hit another milestone by growing to over 2000 individuals and companies from all over the world.

New features are added to Corteza continuously, and it often gets updated a few times a week. Crust is an enterprise product based on Corteza source code. It is stable and thoroughly tested, and major releases come out every three months.

Getting Crust

Crust is the open-source Salesforce alternative for businesses and organisations. To learn how to get Crust, or how to migrate from your current solution, please contact Crust via the contact form or via sales@crust.tech.

Online Demo

There is an online demo of Crust available at https://www.crust.tech/demo.

About Crust

Crust Technology Ltd, headquartered in Ireland, is the driving force behind the open-source Unified Work platform Crust, providing a flexible, self-hosted platform for your organisation to work and communicate internally while engaging with its customers, suppliers, partners and other third parties externally. Its integrated approach to identity, messaging and business logic delivers a simple-to-use yet extensible means for managing users and the applications they require every day, whether in the cloud, behind the firewall or a hybrid of the two. For more information, visit www.crust.tech or follow @Crusttech on Twitter.

Cross-Application and Federated Automation with Crust Corredor

5 August 2019
Cork, Ireland

Crust Technology has announced the impending release of Crust Corredor, its new backend technology for cross-application and federated workflow automation.

The original philosophical intent behind Crust was for the platform to be a seamless three way marriage between identity, communication and business logicsays Niall McCarthy, CEO of Crust Technology.While Crust’s flexible and scalable micro-service architecture helps make it the ideal private cloud technological alternative to Salesforce’s centralised public cloud, Corredor delivers on our philosophical intent”.

What is Corredor?

Corredor is a trigger-based automation plugin designed specifically for the Crust platform. Corredor adds more safety, resilience, consistency and flexibility to the existing front-end javascript automation engine that ships with Crust CRM and Crust Compose by default. Extending your key CRM and Service Cloud workflows across your entire Crust deployment and beyond is about to become a reality.

Automations Across Crust CRM and Crust Compose Applications

Corredor will enable customers to build automations and CRM workflows across any Crust Compose-based component or namespace, reducing duplication of effort and maximising synergies between your Crust applications.

Federated Automation Across Instances of the Crust Platform

Via Crust API’s it will be possible to generate automation actions across different instances of the Crust platform, opening up a world of opportunity for efficient third party collaboration. With Corredor, your organisation can share native Crust data anonymously and securely, decouple critical records-based systems gradually and smoothly, or simply deploy multiple free-standing systems with tight data inter-relationships.

System and Messaging Triggers (Coming Soon!)

Corredor will soon extend to all parts of the core Crust platform, delivering automation capabilities for both the Crust System and Crust Messaging services, thereby ensuring the marriage of identity, communication and business logic is complete.

Version Control with Git Integration (Coming Soon!)

To help protect your organisation and deliver clear version control over your automations, HTTP support for Git-based repositories will be included with Corredor. The truly flexible enterprise needs to be able to examine, re-use, evolve and even roll back its business logic easily and safely. Combined with Crust Compose’s unlimited namespace feature, Corredor delivers the complete business logic automation solution.

In line with Crust Technology’s open source policy, all software code for Crust Corredor will be contributed to the Corteza project at https://www.cortezaproject.org where it will be freely available to users on a permanent basis.

Crust Corredor will be released in early September 2019. For Proof-of-Concept trials please contacts Crust at sales@crust.tech.