CRM – What Does It Mean?

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Would you believe that the next few minutes you spend reading about ‘What is CRM’, will make your business more efficient and profitable soon?

Curious, aren’t you?

We understand, operating a business poses its own challenges that are to be addressed with utmost caution and prudence. From the software you use to manage your operations, to the amount you spend on talent acquisition, you face hundreds of decisions every day. More often than not, these decisions have a direct influence on your employees and majorly, on your customers. No wonder, the latter is one of the most critical aspects of your business.

But here’s CRM – Customer Relationship Management software – to take the load off your shoulders. How? Let’s take a deep dive: Read more

What Business Processes can be Automated?

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Theoretically, any business process can be automated. It’s a question of capturing the logic correctly and encoding it in an appropriate manner. This can be via visual builds, flow diagrams or scripting. Ultimately, it’s all about being results-oriented. Are you building a CRM suite or a service solution? Do you want to create custom business apps or do you solely have a customer-focused approach? Are you implementing an entire digital transformation strategy or is your requirement more niche? Read more

What Tools are Available for Rapid Application Development?

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Rapid Application Development with Low-Code development platforms is becoming increasingly popular. If you search for the term “Low-code development platform” on Google Trends, you see that since 2015 the interest in low-code increased massively. So, what tools are available for you to start with Rapid Application Development?

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What is Sales Force Automation in CRM?

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CRM is a broad domain. It touches every industry and there’s not such thing as a one-size-fits-all solution. Sure, you can get a CRM for free. But the big question is whether you can get it to do what you want.

Sales Force Automation specifically addresses the parts of the sales process your team needs to digitize in order to make the act of selling more efficient and more effective. Read more

Why Automate Your Business?

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Automation promises great things, but knowing why you want to automate and not simply following the crowd is important.

The Corredor Automation Engine in Crust Low-Code Increases Productivity While Driving Down Costs.

It helps to think of automation in the context of an entire digital transformation strategy. However, you may also have more specific requirements. For example, your use case might be limited to:

  • IoT apps
  • Sales in CRM or other customer management system apps
  • Smart Schooling and ERP in Education
  • Open-Source Chat
  • Loan Management Software
  • Free Knowledge Base Software
  • Business Integration
  • Open-Source Case Management or Cloud Case Management
  • Fulfillment Management
  • Smart Cities or Citizen Development
  • Record Management Software

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Why do Developers Love Low-Code?

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You can find articles online why developers hate low-code, but they don’t take in account that there are also low-code platforms developers actually love. One such low-code platform is Crust Low-Code. Crust Low-Code is excellent for a whole range of things, from citizen-development to smart apps. However developers also love it for the following 9 reasons: Read more

The Ultimate Salesforce Alternative

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How Many CRM Companies Are There?

A lot! Picking the best can be tough. It’s usually not just about market share, getting CRM for free or even open-source CRMs. Even if these are criteria to be considered for your company CRM, there are many other factors too. For example, are you looking for:

  • A means to deploy your Digital Transformation Strategy
  • CRM for Marketing and Customer Tracking Software
  • Free CRM for Non-Profits
  • CRM for Insurance Agents
  • Salesman Tracking Software
  • CRM for Email
  • Call Center CRM
  • CRM for Education and Smart Schooling Solutions
  • Wholesale CRM
  • CRM in Manufacturing Contexts
  • Loan Management Software
  • Citizen Development Software
  • Free Case Management Software

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What is a Case Management Workflow?

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A Case Management Workflow is the logic, process or method your business uses for resolving issues. Issues can have many sources. For instance, they can be raised by customers, partners or internal staff.

Getting business logic right is difficult. So, with Crust’s Case Management, we go out of our way to make it easier for you to to align your business logic across your organisation. This could be for improving your existing processes or for a complete digital transformation strategy. Read more

Why is Customer Relationship Management important?

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The 3 main reasons why Customer Relationship Management (CRM) is important are:

  1. Up to date information
    Customer information is always up to date, and easily accessible to all authorised staff.
  2. Automation
    Automation enables the streamlining of complex customer interaction processes, which saves time and reduces errors.
  3. Insights
    Finally, it provides businesses with reporting tools. Understand your customers better and detect where you can improve the sales team.

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What is BPMS?

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According to Wikipedia, “Business Process Management is a discipline in operations management in which people use various methods to discover, model, analyze, measure, improve, optimize and automate business processes.”

BPMS (Business Process Management Software or System) is a software platform for enabling BPM activities. Managing business processes is at the heart of your work, building a:

  • CRM Suite
  • applicative software
  • applications of IoT
  • tools for a digital transformation strategy

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