Entries by Niall McCarthy

Customer Identity and Access Management with Crust

With Crust CRM, customer engagement is secure and seamless. Of course, having an Identity and Access Management specialist investing in your business helps – Crust is part owned by DAASI International, Europe’s leading open source IAM consultancy. Balancing customer security with convenience is an important design goal in Crust which been expertly implemented by DAASI […]

High Trust “Customer Scale” Messaging with Crust

Every business needs an effective and secure messaging system. However, that system should also be able to scale to customer populations, bringing your automated processes, workflows and your team itself into a closer and richer collaboration with your customers than ever before. Crust Enterprise Messaging is a self-hosted or private cloud enterprise messaging system with […]

The Best Customer Service Experience is Built on Crust

Building a great customer service platform is no easy task. Mapping customer experience and user journeys is complex and ever-changing. Ensuring your technology keeps up requires a platform sufficiently flexible and extensible – but it can’t be a headache to maintain either. Unifying identity, customer records, communications and interactions, marketing requirements, processing queries and complaints […]

7 reasons why Crust CRM is Reshaping the Open Source CRM Landscape

Crust CRM, the open source Salesforce alternative, looks to market leaders such as Salesforce and Microsoft Dynamics when ensuring we build a competitive feature set. We also have an innovative approach of our own, centered on marrying identity, communication and business logic, which underpins our platform architecture and guarantees maximum flexibility and extensibility.